Head of End User Computing (IT Operations)

Head of End User Computing (IT Operations)

Job Title: Head of End User Computing (IT Operations)
Contract Type: Perm
Location: Hong Kong
Reference: 1638
Contact Name: Mary Delfin
Job Published: November 25, 2019 17:56

Job Description

Our client is a leading insurance company going through a considerable amount of growth and transformation, is hiring a Head of End User Computing. The role will work up to C-Level defining and developing the full digital workspace for the organization, that has a scope of circa 30,000 devices across the region and a and a reliability on Microsoft 365. It will also involve utilising market leading tech in video and biometric capability as well as developing a best in field services support model support across the organisation.


  • Define and budget the next generation End User experience Program for IT Infrastructure
  • Understands local needs within region by working with key stakeholders in IT and the Business
  • Develops and implements operating departmental methodologies that insure smooth, professional, and responsive IT operations
  • Oversees the critical path level management of resources and systems
  • Build a professional End User service around Service Now
  • Work with IT security to build an integrated security platform and operations dashboard
  • Build biometric capability into system authentication and integration
  • Increase the capability model in collaboration with vendor management and project teams
  • Leads IT strategic and operational planning to achieve business goals by monitoring service/performance levels, fostering innovation, prioritizing IT initiatives etc
  • Keep current with trends and issues in the IT industry; advises, counsels and educates executives and management on their impact
  • Promote and oversee strategic relationships between internal IT resources and all levels of the organization
  • Develop IT business plans and budget plans that support both the long-term and the short-term objectives of the company

Required Skills:

  • Bachelor's or advanced degree in in Computer Science or a related field
  • 20+ years IT experience related to IT Infrastructure and IT Operations
  • Prior Management experience leading or sponsoring large-scale technical initiatives across an enterprise
  • Practical experience in end user architecture roles
  • Proven Experience within a MS environment ( MS O365, Dynamics 365)
  • Professional Certification PMP and ITIL certifications preferred
  • Strong budgetary management of over 1 Million USD
  • Must have an understanding of all product and service needs, and must maintain knowledge of changing technologies
  • Experience implementing and tracking service levels and reporting metrics and KPIs
  • Thorough knowledge of ITIL Process and Procedures for IT Service Management
  • Experience developing processes and implementing policies and procedures
  • Experience monitoring supplier contracts, specifically tracking performance toward statements of work or service descriptions
  • Prior experience providing IT support across wide geographical area(s)

If you are interested in this position, please send your CV in Word Format to and put “Head of End User Computing” in the Subject Heading. 

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